Helpdesk Customer Adviser

Website Network Rail

Job Description:

You will deal with a variety of queries in relation to payroll, recruitment, accounts payable and expenses. You will answer telephone queries, respond to emails and provide exceptional service to your customers by offering right first-time information, providing updates, engaging with internal teams to meet targets, SLA’s and KPI’s and continually look for ways we can improve our processes, systems and service offering.

Job Responsibilities:

  • Build rapport and customer confidence by dealing with queries effectively
  • Deal with sensitive and confidential information, adhering to GDPR.
  • Keep customers informed of the progress of their queries / expected delivery updates
  • Continually looking for ways to improve our processes, systems and the service we offer our customers
  • Responsible for operating high volume query management system, answering calls, emails and chat box queries
  • Collaborate with internal teams to share information and best practice, working towards targets and providing first class service

Job Requirements:

  • Experience working in a shared services environment
  • Exceptional attention to detail and accuracy
  • Exceptional listening skills
  • Experience with Oracle
  • What could set you apart
  • Excellent customer service skills
  • Excellent IT skills; proficient in MS Office suite
  • Confident communicator with excellent written and verbal communication skills

Job Details:

Company: Network Rail

Vacancy Type: Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

 Report Job