Job Description: The Lead Data Scientist forms an essential part of LNER’s machine learning team. This role is responsible for guiding and enabling our journey to maximise benefits available from implementing predictive analytics, machine learning and artificial intelligence (AI) across Read More …
Job Description: To provide an amazing and seamless experience to customers who contact LNER Customer Solutions Centre; to resolve queries and complaints at the first point of contact to ensure that we exceed customers’ expectations. Job Responsibilities: To deal effectively Read More …
Job Description: Here in Customer Experience, we are the biggest part of the business, with over 2,000 colleagues and our mission is to deliver an efficient, high-quality, world-class service. We focus on serving customers on our trains and running our Read More …
Job Description: The Machine Learning Data Engineer forms an essential part of LNER’s Data Science Team, primarily by manipulating, cleansing and transforming data to be ‘machine learning ready’. This is a pivotal role in the team by partnering with key Read More …
Job Description: Working collaboratively with the wider business, you’ll identify, prioritise and bring to business case a range of digitisation initiatives and improvements to our internal apps and products. The projects will be far ranging, from new staff-facing apps and Read More …
Job Description: Reporting into the Product Manager Lead, this role will support LNER’s vision to treat data across the business as an asset and an opportunity to achieve competitive advantage. This role is data-driven and is focused on enabling our Read More …
Job Description: As a Team Administrator you be the first line of contact for the Deputy People Director and provide organisational and administrative assistance to the Heads of department within the People Team. You will support the wider People Team Read More …
Job Description: Your role will be a lead function within the CEM (Customer Experience Management), Digital Content and Loyalty sub-team, overseeing the delivery of multi-channel CRM customer marketing and messaging. Alongside this you’ll be responsible for creating new and optimising Read More …
Job Description: You will be leading a team of Short-Term Planning Specialists to develop Train Plans to meet Informed Traveller timescales and franchise obligations. This role will require you to work collaboratively with all areas of the business and Network Read More …
Job Description: Reporting to the Engineering Director, this role will provide effective leadership and strategic direction for the technical development of the team and our projects and be accountable for delivering a complete asset management service for LNER Fleet Engineering Read More …